Your orders from www.vetdietsandrugs.com before 16:00 on weekdays and 13:00 on Saturdays are shipped on the same day and delivered by the Cargo Company within 1-3 working days, depending on the city to which the cargo will be sent.

Free shipping on our site for 100 TL or more. Shipping fee is 15 TL for basket amount less than 100 ₺. For your return and exchange requests, when your exchange process is completed by calling 541-408-46-98 and the product is sent to you again, the shipping cost will be paid by you at our agreed prices.

In case you are not present at the specified address, your order will be delivered to the nearest cargo branch and an information note will be left for you. You must receive your package from the specified branch within 3 days. Otherwise your order will be returned to vetdietsandrugs.com. You can request a reshipment of your returned order within 2 business days.

Your refund will be made after we receive the product as you have made your payment. For example, if you make your payment by Wire Transfer/EFT or Pay at the Door, your refund will be returned to you via Wire Transfer/EFT; If you make your payment to your credit card with the installment option, the product price will be divided by the number of installments and returned to your credit card every month. This procedure has been determined by your bank, not by vetdietsandrugs.com. Although the refund of the transaction you have made with your credit card varies according to your bank, the refund is made to your credit card within approximately 7 to 10 working days after the product reaches us. Refunds of transactions you have made with money order/EFT are made within 3 working days after the product reaches us.

You can return the product together with the invoice within 15 days following the day you receive your order, within the framework of the following criteria. We kindly request that you send the product to be returned together with its invoice, the package undamaged, the product unused and all accessories, by contracted cargo. (Return-Exchange products sent without invoice will not be accepted by us) After sending your return, you may be asked for your shipping code of the contracted cargo, if necessary. Please keep your shipping code so you don't have any problems. You can write any questions about returns to vetdietsandrugs@gmail.com. If you want to return the product after you receive the product you purchased, the product price will be returned to you and the shipping cost will not be refunded.

In order for your return request to be accepted, the package of the product sent must be undamaged, unused and undamaged. We kindly request you to read the following rules regarding the situations where your return request will be deemed invalid: The return of the products prepared for the person cannot be accepted. Products damaged by user error (fall, impact, etc.) cannot be returned. Product; invoice, original box, original packaging and uncut label, including the accompanying documents and all accessories. In order for the return to take place, the products must be unused and intact. We kindly request that no shipping labels or duct tape be used on the original box. Otherwise, the refund will not be possible.

Our customers have the right to withdraw from the distance sales contract within seven (7) days without giving any reason, pursuant to Article 7 of the 'Regulation on Distance Contracts' under the Law No. 4077 on the Protection of the Consumer.

You can send the product to us with its invoice within 15 days following the day you receive your order. Fill in the exchange form for the product you want to exchange, and send it to Valide-i Atik Mahallesi Yamacı Sk. No: 6/4 address. (Exchange products sent without an invoice and without the original barcode box will not be accepted by us.). When your exchange process is completed and the product is sent back to you, the shipping cost will be paid by you at our agreed prices. When the product you sent reaches us, the product you want is delivered to the cargo within 3 working days after your confirmation is received by the relevant department.

Yes, as vetdietsandrugs.com, we think of our visitors and from time to time we create various discount codes or gift certificates and offer these codes to our visitors with various campaigns. By following our site and social media accounts, you can be instantly informed about our discount codes and campaigns.

It is possible to do your shopping securely on vetdietsandrugs.com by using your debit cards. If your debit card is not active for online shopping, you need to activate it by contacting your bank.